I was not aware of these awesome handmade belts until I saw them in my Instagram feed. Much of what is in that IG feed is GARBAGE...beware. But I read the many positive reviews about the Ximenez belts and took a chance - bought 3 of them on my first order. A live, pleasant, customer service rep contacted me the next day just to check on widths that I ordered - I was pretty impressed (called me rather than take a chance it would be wrong)! The belts are beautiful, were well-packaged, and I'm a customer for life now.