Shipping policy

Handcrafted to Order

Every Roger Ximenez belt is cut and finished specifically for you after you place your order, not pulled off a shelf. That means your delivery window covers two things: the time it takes our artisans to craft your belt, and the time it takes to ship it to you.

Processing & Delivery Timeline

• Most orders are crafted, processed, and shipped within 1–5 business days.
• Shipping will take roughly 2-5 business days after leaving our workshop.
• However, due to the nature of our bespoke process, it can take up to 20 business days — excluding holidays and weekends.
• Orders placed within a few days of major holidays will ship after the holiday.
• You'll receive a shipping confirmation email with a tracking number as soon as your belt leaves our workshop.

Shipping Costs

United States (continental U.S. — no PO Boxes)

• Free expedited shipping on all domestic belt orders
  

Canada

• Free shipping on orders over $400
• Below $400, shipping cost varies by location

International

• Free shipping on orders over $600
• Below $600, shipping cost varies by location

Order Changes & Cancellations

You may cancel or change your order within 1 hour of placing it. Once your order has entered production, we're no longer able to make changes or cancel, since your belt is already being crafted specifically for you.

Questions?

We're here to help. Reach out at support@rogerximenez.com or 786-935-2616, and we'll let you know the status of your belt.