Frequently Asked Questions

For something to be bespoke, it must be crafted to a particular specification and made to order. It's a term used in the leather industry to mean our products are 100% made-to-order and custom made. So when we craft a belt for you, you may very well be the only person to have a belt like it.

Simply order the size of your most recent pants. See our size chart for more details.

Of course. We only ask you email or call us and provide us with the (1) product name, (2) desired size & (3) your contact information. Once we have this information, we may place your order.

35 mm is the standard belt width found in most retail stores. 40 mm is a little wider and provides a fuller look. 

Yes, of course! You may place an order by emailing us at info@rogerximenez.com or by calling us at (786) 735-0305.

All of our products are designed, manufactured and finalized in the United States--Miami, FL in particular. We believe keeping opportunities within our own shores adds value not only to our business, but to our customers as well.

Your card will be charged once you finish the checkout process for the full amount of your order.

We accept all major credit cards including Visa, Mastercard, American Express and Discover. We also offer customers the ability to checkout using PayPal, where they will be redirected to the secure PayPal portal for purchase. You may also checkout using Shopify's Shop Pay system or Apple Pay.

Most orders ship within 3-5 business days. However, given our made-to-order and bespoke methodology, some orders may take up to 14 days before shipped. We will notify you once your order has shipped. If 3-5 business days have elapsed, we will personally provide you with an estimated time of shipment.

All pieces are crafted using full-grain, aniline dyed French or Italian leathers. Our belts embrace the beauty of natural markings and textures, especially our exotic skins. Each belt is truly one of a kind, reflecting the finest qualities of the leather. As such, please be aware that colors may vary slightly due to display settings and resolutions.

Leather belts may be returned within 15 days of delivery for a new custom belt or in-house credit. Please note that a 20% restocking fee applies to all exchanges. The exchange must be of equal value to the original purchase price. Should you wish to upgrade to a higher-priced item, you will be responsible for the price difference.

To begin the exchange process, email us at support@rogerximenez.com to receive a return authorization number. Customers will be responsible for return shipping costs. For secure delivery, we highly recommend shipping via UPS or FedEx.

We offer free standard shipping on all orders to customers within the continental USA. We also offer $10 flat rate two day shipping for customers in need of quicker shipping.

For customers residing in South America or Canada, we offer a $10 flat rate standard shipping. For customers in Europe or Asia, we offer a $25 flat rate standard shipping.

For standard shipping, delivery takes 2-5 business days not including Saturday or Sunday.