Frequently Asked Questions

For something to be bespoke, it must be crafted to a particular specification and made to order. It's a term used in the leather industry to mean our products are 100% made-to-order and custom made. So when we craft a belt for you, you may very well be the only person to have a belt like it.

Simply order the size of your most recent pants. See our size chart for more details.

Of course. We only ask you email or call us and provide us with the (1) product name, (2) desired size & (3) your contact information. Once we have this information, we may place your order.

35 mm is the standard belt width found in most retail stores. 40 mm is a little wider and provides a fuller look. 

Yes, of course! You may place an order by emailing us at info@rogerximenez.com or by calling us at (786) 735-0305.

All of our products are designed, manufactured and finalized in the United States--Miami, FL in particular. We believe keeping opportunities within our own shores adds value not only to our business, but to our customers as well.

Your card will be charged once you finish the checkout process for the full amount of your order.

We accept all major credit cards including Visa, Mastercard, American Express and Discover. We also offer customers the ability to checkout using PayPal, where they will be redirected to the secure PayPal portal for purchase. You may also checkout using Shopify's Shop Pay system or Apple Pay.

Most orders ship within 1-5 business days. However, given our made-to-order and bespoke methodology, some orders may take up to 14 days before being shipped. We will notify you once your order has shipped.

Because every belt is made to order for your custom fit, we accept returns within 30 days of delivery. You can choose a refund to your original payment method, an exchange for a different style, or a modification to get the perfect fit.

• Timeframe: 30 days from your ship date
• What's covered: A full refund, a sizing adjustment, or an exchange for a different style
• Restocking fee: A 20% fee applies to every return, covering the materials, craftsmanship, and processing that go into each custom-made belt, plus return shipping

To start a return, exchange, or refund: log in to your account and select the order you'd like to process — Start a Return

We offer free standard shipping on all orders to customers within the continental USA. We also offer $10 flat rate two day shipping for customers in need of quicker shipping.

For customers residing in South America or Canada, we offer a $10 flat rate standard shipping. For customers in Europe or Asia, we offer a $25 flat rate standard shipping.

For standard shipping, delivery takes 2-5 business days not including Saturday or Sunday.

Final sale pieces are non-refundable and cannot be returned or exchanged.