Returns, Exchanges & Refunds

We want you to love the belt you ordered. Because every Roger Ximenez belt is bespoke — cut, dyed, and finished to your exact measurements — our return process works a little differently than off-the-shelf retail. Here's everything you need to know.

What to Expect From Your Leather

Our belts are crafted from full-grain, aniline-dyed French and Italian calf leather (and exotic skins, where noted). Because this leather is dyed rather than painted or coated, natural markings, scale patterns, and small imperfections remain visible — that's the signature of genuine full-grain leather, not a flaw. With wear, you'll also notice some creasing and patina develop over time; that's leather doing what leather does, and it's part of what makes it look better with age.

One more thing worth knowing: monitor calibration and resolution vary from screen to screen, so the color you see online may look slightly different once your belt is in hand.

Returns, Exchanges & Refunds

Because every belt is made to order for your custom fit, we accept returns within 30 days of delivery. You can choose a refund to your original payment method, an exchange for a different style, or a modification to get the perfect fit.

• Timeframe: 30 days from your ship date
• What's covered: A full refund, a sizing adjustment, or an exchange for a different style
• Restocking fee: A 20% fee applies to every return, covering the materials, craftsmanship, and processing that go into each custom-made belt, plus return shipping

To start a return, exchange, or refund: log in to your account and select the order you'd like to process — Start a Return

Refund Processing

Once we receive and inspect your returned belt, we'll notify you of your refund status. Approved refunds are issued to your original payment method within 5 business days, minus the 20% restocking fee. Please allow additional time for your bank or card issuer to post the refund.

Items That Can't Be Returned

• Belts marked as final sale are not eligible for returns, exchanges, or refunds
• Gift cards

Questions?

We're here to help. Reach out at support@rogerximenez.com or 786-935-2616, and we'll walk you through the process.