Returns, Exchanges & Refunds

We want you to love the belt you ordered. Because every Roger Ximenez belt is bespoke — cut, dyed, and finished to your exact measurements — our return process works a little differently than off-the-shelf retail. Here's everything you need to know.

What to Expect From Your Leather

Our belts are crafted from full-grain, aniline-dyed French and Italian calf leather (and exotic skins, where noted). Because this leather is dyed rather than painted or coated, natural markings, scale patterns, and small imperfections remain visible — that's the signature of genuine full-grain leather, not a flaw. With wear, you'll also notice some creasing and patina develop over time; that's leather doing what leather does, and it's part of what makes it look better with age.

One more thing worth knowing: monitor calibration and resolution vary from screen to screen, so the color you see online may look slightly different once your belt is in hand.

Returns, Exchanges & Refunds

Because every belt is made to order for your custom fit, we accept returns within 30 days of delivery. You can choose a refund to your original payment method, an exchange for a different style, or a modification to get the perfect fit.

• Timeframe: 30 days from delivery
• What's covered: A refund, a sizing adjustment, or an exchange for a different style
• Condition: Belts must be returned unused, unaltered, and free of marks, in their original packaging. If a returned item is deemed unsuitable for a return, Roger Ximenez reserves the right to refuse the return.
• Restocking fee: A 20% fee applies to every return, covering the materials, craftsmanship, and processing that go into each custom-made belt
• Return shipping: A $10 flat fee will be charged for return shipping.

To start a return, log in to your account and select the order and items you want to return or exchange.

Refund Processing

Once we receive and inspect your returned belt, we'll notify you of your refund status. Approved refunds are issued to your original payment method within 5 business days, minus the 20% restocking fee. Please allow additional time for your bank or card issuer to post the refund.

Items That Can't Be Returned

• Belts marked as final sale are not eligible for returns, exchanges, or refunds
• Gift cards

Questions?

We're here to help. Reach out at support@rogerximenez.com or 786-935-2616, and we'll walk you through the process.