Most orders process within 1-5 business days. However, since all orders are made-to-order, some orders may take up to 14 days before shipped. We will notify you once your order has shipped.
We always offer free expedited shipping on all orders to any address in the continental U.S. (no PO boxes please). You will see this option available at checkout.
All bespoke leather belts are made to order for a custom fit. All leather belts can be returned within 30 days of shipment for modification or exchange only. A restocking fee of 10% will be applied to your order in the case we must resize the belt completely.
For other leather products such as iPad Cases, iPhone Cases, Wallets and Bags, we offer a 100% refund guarantee for returns within 30 days of purchase.
We do not accept products that show signs of wear and tear.
Excellent and very good service
I previously ordered “custom” items from other companies only to be extremely disappointed with the product, quality and the time it took to receive it. Needless to say I was very skeptical when I placed an order with this company. I received my first order and I was amazed at the quality and workmanship of my belt. I provided what I thought was the proper size only to determine I misunderstood the measuring instructions. Customer Service had a refreshing “can-do … no problem” “send-it-back-and- we’ll- fix- it” attitude. With that said, I just placed another order including a wallet and their black crocodile belt. I’m very hard to impress but the Roger Ximenez provides a beautiful product, at a proper price point and in a VERY timely manner. As a professional athlete I simply wish to have and own custom products that cannot be purchased online or in stores made with quality and expert workmanship. Roger and his family and staff have provided the “attitude” and “custom products” I have been searching for. They have earned ALL my business and most of all my respect I would highly recommend this company and can promise you will not be disappointed. Kym Fontana
Great experience great prosucr
Looks simply gorgeous! Simply oozes quality!!
I get a lot of compliments.